Borrower Corner
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Getting started
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Account and Profile
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I'm a Borrower. What should I put on my profile?
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Where are you based?
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Pre-written description
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How do I edit my profile?
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How do I add or change a profile picture?
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How do I change my email address?
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How do I hide or show my profile?
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How do I update my address?
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How do I change my email preferences?
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How do I add BorrowMyDoggy's email address to my safe list?
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How do I change or reset my password?
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How do I close/delete my Borrower account?
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How can I cancel my automatic subscription renewal?
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I'm a Borrower. What should I put on my profile?
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Membership and Payment
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I've entered the wrong email address on the voucher form, how can I change it?
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Can I have a free subscription?
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What's the difference between a Basic and Premium member?
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What are the safety checks?
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How do I become a Premium Member?
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What is the BorrowMyDoggy fee for borrowers?
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Why do I need to pay to borrow a dog?
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Can I charge owners for looking after their dog?
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Is it safe to borrow a dog if I have children?
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How can I switch my auto-renewal back on?
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How do I redeem my BorrowMyDoggy Gift Voucher?
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Can I get a refund?
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I've entered the wrong email address on the voucher form, how can I change it?
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Using BorrowMyDoggy
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Messaging guide for Borrowers
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Map View for Borrowers
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How do I contact the BorrowMyDoggy team?
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Why can't I sign in?
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Search filters
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Do owners provide food?
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How do I report a message?
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Can I share my contact details?
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Why haven't I heard from any Owners?
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How close are dogs to me?
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What is Borrowing Info?
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Why aren't owners replying to my messages?
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How do I like a dog?
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How do I know if a dog is a Premium member?
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Messaging guide for Borrowers
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Trust and Safety
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Insurance