Owner Corner
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Getting started
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Account and Profile
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I'm an Owner. What should I put on my profile?
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How do I add multiple dogs to my profile?
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Where are you based?
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Pre-written description
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How can I get someone to recommend my dog?
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How do I hide or show my profile?
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How do I edit my dog's profile?
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How do I add or change a profile picture?
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How do I edit my account settings?
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How do I edit the name on my profile?
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How do I change my email address?
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How can I change my email preferences?
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How do I change or reset my password?
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How do I reactivate my account?
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How do I close/delete my Owner account?
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I'm an Owner. What should I put on my profile?
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Membership and Payment
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Do I need to pay for every dog I sign up?
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How can I cancel my automatic subscription renewal?
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I've entered the wrong email address on the voucher form, how can I change it?
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Can I have a free subscription?
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How do I update my payment details?
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How do I become a Premium member?
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How much does it cost to become a Premium Owner?
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Can I be a borrower too?
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Do I have to pay Borrowers to look after my dog?
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How do I redeem my BorrowMyDoggy Gift Voucher?
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Can I get a refund for my gift voucher?
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Can I get a refund?
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Do I need to pay for every dog I sign up?
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Using BorrowMyDoggy
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What does the crown symbol mean?
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What is the Activity stream?
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Map View for Owners
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Can I foster my dog through BorrowMyDoggy?
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Why aren't borrowers replying to my messages?
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Is BorrowMyDoggy free to use?
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Can I edit or delete a message?
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I've had no interest from borrowers
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What is the Welcome Woof?
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What is the doggy info sheet and how do I share it with borrowers?
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How can I see which borrowers have liked my dog?
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How close are borrowers to me?
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How do I change my search address?
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Search Filters
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How do I know if a borrower is a Premium member?
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When is a Borrower ready to take care of my dog?
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Why haven't I heard from any Borrowers?
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Can I share my contact details?
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How do I like a Borrower?
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Why can't I sign in?
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How do I report a message?
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How do I contact the BorrowMyDoggy Team?
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What does the crown symbol mean?
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Trust and Safety
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Insurance